Shipping Policy

Last Updated: June 2026

Thank you for shopping with Lumora Skin.

Order Processing

All orders are processed within 1-3 business days after payment is successfully received. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will contact you via email.

Shipping Times

Estimated delivery times:

• United States: 7-15 business days

• Canada: 7-20 business days

• International: 10-25 business days

Please note that shipping times are estimates and are not guaranteed. Delivery times may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow 2-5 business days for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Lumora Skin is not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at cdropshipping16@gmail.com.

Lost or Delayed Packages

If your package appears lost, delayed, or has not arrived within the estimated delivery timeframe, please contact us at cdropshipping16@gmail.com and our support team will investigate the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the situation and work to provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact:

Email: cdropshipping16@gmail.com

Our team aims to respond to all inquiries within 24-48 business hours.

Thank you for choosing Lumora Skin.